Support services are here to help guide you. Just find the service offering or product you need help with.
DataProtector/PC Subscription Service Support- In North America, 1-800-647-3078 (toll free)
- Outside North America, 1-508-808-7440
> Email Support
> Email Support
> Email Support
Technical Support representatives are available to help you Monday through Friday.
DataProtector/PC Subscription Service Support
Web-based Resources
Resource Center
Find details, procedures, knowledge base, downloads.
Web Support
Open a technical support case.
North American Support Center
Administer community and accounts.
European Support Center
Administer community and accounts.
North American iRoam
Retrieve saved files to any computer with Internet access. Telephone your organization’s help desk to access.
European iRoam
Retrieve saved files to any computer with Internet access.
If you are an end user with a question about your account or how to use the DataProtector software, please telephone your organization’s help desk.
Email/Phone Support
Administrators of Connected DataProtector Subscription Service may contact Connected Technical Support directly. Please have your six-digit Site ID available when telephoning or sending email.
Technical Support representatives are available Monday through Friday.
Worldwide Email: — corporatesupport@ironmountain.com
North American customers
Please telephone: 1-800-675-5971 or 1-508-808-7629 (8:00
AM - 9:00 PM ET)
Customers outside North America
Please telephone: +49 6102 882 88 55 (08:00 - 17:00 CET)
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Connected DataProtector™ - Support for Quicken & QuickBooks Users
Quicken and QuickBooks Online Backup Support
Intuit Quicken and QuickBooks Customers, select your product below for Customer Support options:
QuickBooks Users Quicken Users
Quicken Users
Technical Support representatives are available Monday through Friday from 8:00AM to 8:00PM ET.
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Connected Enterprise-level clients have access to comprehensive support services. Our goal is to help you maximize the benefits of the software by resolving problems as quickly as possible.
Technical Support: Web-based Resources
- Resource Center
Find details, procedures, knowledge base, downloads. - Web Support
Open a Technical Support case
If you are an end user with a question about your account or how to use the DataProtector software, please telephone your organization’s help desk.
Technical Support: License Requests
If you are an Administrator of your own Data Center, you can use the following link to request your Connected DataProtector licenses. Please note that the initial installation of the Data Center software includes a 30-day temporary license. To secure continuous support, you must request a permanent license within the initial 30-day timeframe.
Technical Support: Email/Phone Support
If you are an Administrator of DataProtector who purchased the software from a reseller, please refer to your reseller for first-line support.
If you are an Administrator of DataProtector who purchased directly from Iron Mountain, you may contact our technical support group directly. Please have your six-digit Site ID available when telephoning or sending email.
Technical support representatives are available Monday through Friday. Worldwide Email: — corporatesupport@connected.com
North American customers
Please telephone: 1-800-675-5971 or 1-508-808-7629 (8:00 AM - 9:00 PM ET)
Customers outside North America
Please telephone: +49 6102 882 88 55 (08:00 - 17:00 CET)
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